Our Terms & Conditions

Members’ Terms & Conditions


This page presents the terms and conditions of membership of The KitchenTable Community (Terms) including participating in online courses and any other services provided online or offline (Services). You might also want to view our Privacy Policy and Cookies Policy.

These Terms will apply to any contract between us for the sale of Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before applying for membership or purchasing any Services from us. Please note that terms with any third parties as part of your membership are subject to those third parties’ terms.

Members shall be bound during the continuance of membership by these Terms, including any amendments made in accordance with the details set out below.

1. Information about The KitchenTable Community

1.1 We operate the website kitchentable.community and a number of other related pages. The KitchenTable Community is a trading name of Freedom of Information Limited, a company registered in England and Wales (no. 05327305).

1.2 If you wish to give us formal notice of any matter in accordance with these Terms you may email us at info@kitchentable.community.

2. Membership Applications

2.1 Applications for membership can be submitted through an online application form. We have the right to refuse applications.

2.2. Depending on the membership you have purchased, we shall provide you with access to our packages. Details of the membership packages can be found on our website.

2.3. Code of Conduct: All members must comply with the code of conduct in the Annex to the Terms below and failure to do so will entitle The KitchenTable Community to terminate your membership.

3. Membership Payments, Renewals and Cancellations

3.1. Payments: Membership is on a month-by-month basis (“Subscription period”) with an initial six-month minimum subscription. Your subscription will automatically renew each month until it is terminated by either party. You will automatically be charged using the same payment method you first supplied.

3.2. Ending your subscription: You may terminate your subscription at any time by either informing us by email or cancelling your direct debit payment. Please note we do not offer any refunds for any unused Subscription Periods.

3.3 All information provided by you to us must be true and accurate at the point of applying. Please notify us immediately of any changes to your email, account or billing information. We shall send you notice by email if there are any changes to these Terms.

4. Fees and Payment

4.1 Fees: Membership fees are payable in advance. We shall be under no obligation to provide membership until the payment has been made in full.

4.2 Discounts: A member may join at a discounted rate if they receive a promotional code through The KitchenTable Community or a third party with whom The KitchenTable Community has a formal agreement. This discount may be for a free trial or a discount on the monthly fee for a set period of time. The discount is only valid for the set determined period.

4.3 Membership fees and prices of other services may change from time to time. Any changes that impact on existing members will be notified in writing.

4.4 If we do not receive payment authorisation for a service or if the authorisation is cancelled, we may immediately terminate or suspend access to your membership.

4.5 All prices are expressed exclusive of any VAT payable unless otherwise stated. However, if the rate of VAT changes between the date of your application and the date of acceptance, we shall adjust the VAT that you pay.

4.6 Membership fees are to be paid for with credit or debit cards via Stripe or by any other means that we subsequently put in place.

5. Your personal information

5.1 We are committed to maintaining the privacy of our users and members and maintaining the security of any personal information we receive from you. If you register for any of our Services you will be asked to provide basic personal information. We only use your personal information in accordance with our Privacy Policy and Cookies Policy.

5.2 We shall ensure that we adopt the General Data Protection Regulations (GDPR) principles of transparency, control and accountability for all our Members and Users. The GDPR gives our members and users certain rights when using our Services, which include the right to:
● be informed
● access
● rectification
● erasure
● withdraw consent
● restrict processing
● data portability
● object

5.3 We promise that we shall:
● Process your data lawfully, fairly and in a transparent manner
● Collect data for specified, explicit and legitimate purposes (mostly to provide services to you)
● Never sell your data onto anyone else
● Ensure your data is processed and stored securely and is kept up-to-date
● Constantly review and update our processes to ensure we’re always protecting your data

5.4 You will always:
● Have access to the data stored on you
● Be able to correct any inaccuracies in the data
● Know we shall erase any data no longer required, even if you haven’t asked

6. User account and security

6.1 Your account: Part of your membership is access to an online forum. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your online account.

6.2 Unauthorised use: You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will The KitchenTable Community be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time.

7. Intellectual property

7.1 The content of our site, all of our other online and offline content and all Services sold via our site is wholly owned by The KitchenTable Community. You may retrieve and display the content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content without written permission from us.

7.2 If you agree to provide, take part in or feature in any content for The KitchenTable Community, that content is wholly owned by us and you may not otherwise reproduce, modify, copy or distribute or use for commercial purposes without written permission from us.

8. Our liability

8.1. We only supply Services including membership for internal use by you and your business, and you agree not to use any parts of your Services or membership for any resale purposes.

8.2. We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a) any loss of profits, sales, business, or revenue;
b) loss or corruption of data, information or software;
c) loss of business opportunity;
d) loss of anticipated savings;
e) loss of goodwill; or
f) any indirect or consequential loss.

8.3. It is your responsibility to ensure that membership, any event, or any Services are suitable to your requirements. We are happy to offer advice, but accept no liability in the event that membership or any content provided does not meet your requirements.

8.4. We give no guarantee that by becoming a member and/or completing an online course that you will experience success in any business or activity.

8.5. We make no promise that materials on our site are appropriate or available for use in locations outside the United Kingdom. If you choose to access our site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

8.6. Our site and subsidiary sites contains links to external internet websites as part of the services on offer with your membership package. Whilst we have chosen them to the best of our knowledge and belief, we do not endorse or guarantee in any way advice given by other members, the external organisations, services, advice, or products included in these external website links. Nor do we in any way control or guarantee the accuracy, relevance, timeliness, or completeness of the information contained in them. All services offered by external service or product providers are subject to their terms of business. You are therefore responsible for checking those terms of business and The KitchenTable Community has no responsibility in this regard.

9. Communications between us

9.1. Any communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered by email.

9.2 Any notice or communication shall be deemed to have been received one business day after the email has been sent.

9.3. In proving the service of any notice or communication, it will be sufficient to prove that such email was sent to the specified email address of the addressee.

9.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

10. Rights and obligations

10.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

10.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

10.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

10.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11. Disputes

11.1 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

11.2 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).


Annex – Code of Conduct

In order to participate in The KitchenTable Community and get the most from our services you must abide by the spirit of our golden rules.

The KitchenTable Community strives to be a fully-inclusive community for all agency owners. Harassment and other code of conduct violations reduce the value of our community for everyone. We want you to be happy in our community and adhering to this code of conduct will help make a better experience for all.

We do not tolerate harassment of members or staff in any form, online or offline. Violations include, but are not limited to:

  • Offensive comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion.
  • Making sexual comments or sharing sexual images.
  • Sustained disruption of any member of staff activities.
  • Sharing of confidential information unless given explicit permission.

Anyone asked to cease in any of the behaviour listed above will be expected to comply immediately. On receiving a report of violations, The KitchenTable Community staff may take any action they deem appropriate, including warning the offender, or cessation of membership with no refund.

If you have any concerns relating to this code of conduct, please contact The KitchenTable Community at the email address above.

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